Contact
Get In Touch© Copyright 2026 - Chat.co
Retail & E-Commerce
Scale Customer Service with AI-Powered Product Intelligence
Empower customers and staff with instant access to product information, order policies, and inventory data. Deliver cited, verifiable answers 24/7—reducing support burden while increasing sales and customer satisfaction.
The Challenge in Retail & E-Commerce
Retailers struggle with scaling customer service and maintaining product knowledge consistency
Customer Questions Overwhelm Staff
Support teams struggle with repetitive questions about products, shipping, returns, and policies—creating long wait times that frustrate customers and reduce conversion rates.
Product Knowledge Inconsistent
Sales associates lack instant access to product specifications, sizing, availability, and compatibility—leading to incorrect information and lost sales opportunities.
Limited After-Hours Support
Customers can only get help during business hours—missing sales opportunities and creating frustration for shoppers in different time zones or with busy schedules.
How Chat.co Transforms Retail Operations
AI agents trained on product and policy knowledge—delivering instant, cited customer support
24/7 Product Information
Enable customers to find product specifications, sizing charts, care instructions, and compatibility information instantly—with citations to product pages and manuals, available anytime.
- Product specifications and features
- Sizing and fit guidance
- Care and maintenance instructions
Order Policy Guidance
Provide instant answers about shipping, returns, warranties, and payment options—ensuring customers have the information they need to complete purchases confidently.
- Shipping options and timelines
- Return and exchange procedures
- Warranty and protection plans
Supplier Data Access
Empower staff with instant access to supplier information, lead times, and product availability—enabling better inventory planning and customer commitments.
- Inventory availability status
- Restock timelines
- Alternative product suggestions
Staff Training & Knowledge
Accelerate employee onboarding with instant access to product knowledge, sales techniques, and store policies—reducing training time while improving service quality.
- Product knowledge database
- Sales techniques and tips
- Store policies and procedures
Measurable Impact
4x
More self-service resolutions
75%
Reduction in support inquiries
24/7
Customer support availability
100%
Cited, verifiable answers
Ready to Transform Your Retail Operations?
Join leading retailers using AI knowledge agents to scale customer service, increase sales, and improve customer satisfaction.