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Technology & SaaS
Scale Support with AI-Powered Technical Intelligence
Empower customers and developers with instant access to documentation, API references, and codebase knowledge. Deliver cited, verifiable answers 24/7—reducing support tickets while accelerating user onboarding and product adoption.
The Challenge in Technology & SaaS
Tech companies struggle with scaling support and enabling self-service customer success
Support Teams Overwhelmed
Technical support teams drown in repetitive questions about features, integrations, and troubleshooting—burning out staff while creating delays that frustrate customers and slow product adoption.
Documentation Disconnect
Developers struggle to navigate scattered documentation, API references, and code examples—wasting hours searching for integration guidance and slowing time to value.
Onboarding Bottlenecks
New customers and developers face steep learning curves with limited self-service resources—requiring hands-on support that doesn't scale and delaying product adoption.
How Chat.co Transforms Technology Support
AI agents trained on your docs and codebase—delivering instant, cited technical guidance
Self-Service Technical Support
Enable customers to find answers instantly from your knowledge base, documentation, and support articles—reducing ticket volume while delivering 24/7 support that scales.
- Feature documentation lookup
- Troubleshooting guides
- Common issue resolution
API Documentation Lookup
Help developers navigate API endpoints, parameters, and integration examples with AI that understands code context—returning relevant documentation with working code snippets.
- Endpoint reference and usage
- Code examples and snippets
- Authentication and security
Developer Onboarding
Accelerate developer adoption with guided onboarding, setup instructions, and best practices—reducing time to first successful integration from weeks to hours.
- Quick start guides
- Integration tutorials
- Best practices and patterns
Internal Knowledge Base
Empower internal teams with instant access to engineering docs, runbooks, and architectural decisions—reducing context switching and accelerating problem resolution.
- Engineering runbooks
- System architecture docs
- Incident response procedures
Measurable Impact
3x
Faster issue resolution
70%
Reduction in support tickets
80%
Self-service success rate
100%
Cited, verifiable answers
Ready to Transform Your Technical Support?
Join leading SaaS companies using AI knowledge agents to scale support, accelerate onboarding, and empower developers.