Different centers
Chatbase emphasizes customer-facing agents; Chat.co spans public and private knowledge agents.
Chat.co vs Chatbase
Compare two different approaches to customer-facing AI agents
Chatbase publicly centers customer-facing support and sales agents. Chat.co combines website agents with private internal experts and source-backed research workflows.
Side-by-side product focus without manufactured feature wins Official competitor source linked for verification A repeatable proof-of-concept checklist
14-day free trial · no credit card required · paid plan required after trial
Chat.co knowledge agent
Grounded in approved sources
Which product fits both public support and private research?
Evaluate Chat.co when one team needs both surfaces. If customer-facing support is the entire program, include Chatbase in the test.
RetrieveAnswerCite
14-day free trial
No permanent free plan; choose a paid plan after the trial.
Cited, inspectable answers
References help users verify the answer against approved sources.
Private access controls
Authenticated agents and role-based administration protect private knowledge.
The buying problem
The right shortlist starts with the job, not a logo grid.
Both products can answer from business content, but their public positioning and product center of gravity differ.
Feature-list noise
A long checklist can hide the workflows, access rules, and evidence quality that actually matter.
Products change
Current limits, pricing, and integrations should be verified directly before a purchase.
The Chat.co approach
Where Chat.co earns a place in the evaluation
Test Chat.co when your roadmap extends beyond a website support widget.
Public agents
Embed customer-facing agents on a website and ground them in approved content.
Private experts
Deploy authenticated knowledge experiences for employees and invited users.
Cited research
Use source references for document-heavy operational and research workflows.
Model choice
Choose among supported model providers without rebuilding the knowledge base.
Private AI by design
Frontier models. Your knowledge stays yours.
For foundation models accessed through Chat.co on AWS Bedrock, your inputs and the AI's outputs are not shared with model providers and are not used to train or improve their models. That protection comes from service terms—not an opt-out toggle.
Model-provider isolation
Prompts and files are processed inside AWS; model companies do not receive that traffic.
No training on your data
Inputs and outputs are excluded from provider training and model-improvement programs.
Enterprise controls
AES-256 at rest, TLS 1.2+ in transit, role-based access, SSO, and domain restriction.
Your data, your control
Export your information or permanently delete it whenever you choose.
Training and provider-sharing commitments reflect AWS Bedrock service terms for foundation models accessed through Chat.co.
See how private AI worksDirect comparison
Chat.co and Chatbase: what to test
Reviewed August 26, 2026. Products change; confirm current capabilities and pricing before purchasing.
| Evaluation area | Chat.co | Chatbase |
|---|---|---|
| Public positioning | Customer-facing agents, private internal experts, and specialized research agents. | Customer-facing AI agents for support, sales, and related workflows. |
| Private knowledge use | Access-restricted agents are a first-class product shape. | Verify the current private/internal deployment fit against your access requirements. |
| Grounding and citations | Grounded answers with source references for verification. | Grounding is central; test citation behavior with your own source set. |
| Deployment | Website embed, iframe, share link, QR code, API, and documented MCP access. | Website deployment plus its published integrations and agent actions. |
| Best evaluation | One platform for public support plus internal or research workflows. | A focused customer-facing agent program. |
From source to answer
Launch the first useful workflow in three steps
Start with a narrow, valuable question set. Prove retrieval and citations before expanding the source set.
- 01
Connect approved knowledge
Upload documents, crawl websites, add text or Q&A, and connect supported knowledge sources.
- 02
Configure the agent
Choose instructions, audience, access rules, appearance, model, and the behavior you want to test.
- 03
Deploy and improve
Publish the experience, review real conversations, and strengthen the sources behind weak answers.
High-value starting points
Choose the first workflow to prove
Use a representative source set and real questions. Evaluate answer quality, citation usefulness, access, administration, and total operating effort.
FAQ
Questions to resolve before you buy
Is Chat.co always better than Chatbase?
No product is best for every program. Run the same representative questions, documents, access rules, and success criteria in both products.
Does this page include live competitor pricing?
No. Pricing and limits change frequently. Follow the linked official source and each vendor’s pricing page before making a purchase decision.
Is there a free plan?
Chat.co offers a 14-day free trial, not a permanent free plan. No credit card is required to start. When the trial ends, choose a paid plan to continue using the service.
Test Chat.co with your real questions and sources
Start a 14-day free trial with no credit card, or book a working session for a more complex deployment.