Repeat volume
A large share of conversations begins with questions already answered in existing documentation.
Customer support AI agent
Resolve routine support questions with answers customers can verify
Ground a customer-facing agent in your help center, product docs, and policies. Provide 24/7 first-line answers, capture context, and support escalation to your team.
Answer from your approved support content Serve customers outside business hours Review conversations and identify knowledge gaps
14-day free trial · no credit card required · paid plan required after trial
Chat.co knowledge agent
Grounded in approved sources
How do I change my account owner without losing data?
Follow these three steps. Your data remains in the workspace; here is the account-transfer guide I used.
RetrieveAnswerCite
14-day free trial
No permanent free plan; choose a paid plan after the trial.
Cited, inspectable answers
References help users verify the answer against approved sources.
Private access controls
Authenticated agents and role-based administration protect private knowledge.
The buying problem
Support volume grows faster than the team when every answer requires a person.
Automate the repeatable layer while keeping sources visible and a route to human help.
Coverage gaps
Customers still need useful answers when the team is offline or focused on complex cases.
Hidden content gaps
Without conversation review, documentation teams cannot see which questions remain unresolved.
The Chat.co approach
Make your support content conversational
Start with self-service answers and maintain a clear path to people when a conversation needs judgment.
First-line resolution
Respond instantly to common product, process, and policy questions.
Help-center grounding
Use approved articles, websites, documents, and curated Q&A as the answer base.
Human handoff
Support escalation workflows when an agent should not complete the conversation alone.
Conversation review
Inspect questions and responses to improve both the agent and the source content.
Private AI by design
Frontier models. Your knowledge stays yours.
For foundation models accessed through Chat.co on AWS Bedrock, your inputs and the AI's outputs are not shared with model providers and are not used to train or improve their models. That protection comes from service terms—not an opt-out toggle.
Model-provider isolation
Prompts and files are processed inside AWS; model companies do not receive that traffic.
No training on your data
Inputs and outputs are excluded from provider training and model-improvement programs.
Enterprise controls
AES-256 at rest, TLS 1.2+ in transit, role-based access, SSO, and domain restriction.
Your data, your control
Export your information or permanently delete it whenever you choose.
Training and provider-sharing commitments reflect AWS Bedrock service terms for foundation models accessed through Chat.co.
See how private AI worksFrom source to answer
Launch the first useful workflow in three steps
Start with a narrow, valuable question set. Prove retrieval and citations before expanding the source set.
- 01
Connect approved knowledge
Upload documents, crawl websites, add text or Q&A, and connect supported knowledge sources.
- 02
Configure the agent
Choose instructions, audience, access rules, appearance, model, and the behavior you want to test.
- 03
Deploy and improve
Publish the experience, review real conversations, and strengthen the sources behind weak answers.
High-value starting points
Choose the first workflow to prove
Use a representative source set and real questions. Evaluate answer quality, citation usefulness, access, administration, and total operating effort.
FAQ
Questions to resolve before you buy
Will the agent replace the support team?
The best fit is first-line, repeatable support. Teams remain responsible for complex, sensitive, or account-specific decisions and can provide a handoff path.
Can I see what customers ask?
Yes. Conversation logs help teams review answer quality, identify missing content, and improve the knowledge base.
Is there a free plan?
Chat.co offers a 14-day free trial, not a permanent free plan. No credit card is required to start. When the trial ends, choose a paid plan to continue using the service.
Test Chat.co with your real questions and sources
Start a 14-day free trial with no credit card, or book a working session for a more complex deployment.