Unknown outcomes
- Open the existing task and inspect its latest status and result evidence.
- Check the relevant destination: bot settings or sources, message destination, or billing and checkout status.
- If confirmation remains unavailable, contact support with the task context and time. Keep the outcome as unknown until it can be established.
- Only request another effect once you know it did not happen or have clear recovery guidance. Review the new effect separately.
Sending or Submitted means a decision is still awaiting confirmation. A prepared checkout link is not a successful payment. Do not create another purchase to resolve an uncertain payment.
Interrupted conversations
Return to the existing task after a connection interruption. Read new status and evidence before submitting another request. Leaving Atlas or switching to Classic does not itself cancel work already accepted.
If the task offers Pause or Stop, read the control and subsequent status. A stopped task does not undo earlier effects. Use Undo only when it is offered for the specific completed change and its window remains open.
A Retry control is not proof that an external effect is safe to repeat. For uncertain writes or spending, follow the checks above. If an expired review offers Review again or Ask again, it requests a new review rather than reusing approval.
Access, limits and unavailable actions
Atlas is available to enrolled accounts with the required permissions. Enrollment does not enable every capability. If the Atlas workspace is unavailable, check the signed-in account and permissions, then continue in Classic or ask support about access.
If onboarding, refresh, a routine or an integration is unavailable, do not assume that requesting it in chat will enable it. Use the existing classic workflow where available. A connected account does not guarantee that every action for that integration is supported.
When a usage limit or quota is reported, read the displayed usage, limit and reset or billing information. Missing usage is unknown, not unlimited. Do not infer a price from an estimate or bypass a limit by repeating the request. Review any offered checkout separately.
My answer has weak or missing evidence
Check source freshness, training status and the passage behind each citation. Compare test invocation success with the separate quality verdict. Follow the knowledge and quality guide before changing sources.
Prepare a support request
Include the account and bot context, the visible task title, approximate time and timezone, the step you took, and the exact error wording. State whether the outcome is unknown and what destination checks you made. Remove credentials and unnecessary personal data from screenshots.
Contact support about Atlas or return to the Atlas owner guide.